Account Manager/Customer Success Manager – Remix Logistics

Buffalo
Posted 1 month ago

www.remixlogistics.com

Position Title: Account Manager/Customer Success Manager (Inside Sales)
Position Type: Full-Time (40 Hours)
Job Level: 50
FLSA Status: Non-Exempt
Pay Rate (Salary): $70,000 + Commissions

What is Remix Logistics?
Remix Logistics provides cutting-edge e-commerce fulfillment solutions. Our clients have access to quicker and
cheaper shipping rates, on-demand support, best-in-class technology, and customizable fulfillment solutions
that exceed customer expectations. We make shipping easy and that’s why some of the fastest growing
e-commerce companies continue to grow with us.
What makes Remix Logistics unique is a partnership approach with our clients that builds trust and loyalty at
all points of the supply chain. Our clients are able to rely on Remix Logistics to handle everything
operations-related, while they focus on their brand and drive sales growth.

What is our Account Manager Role?
The Account Manager role acts as the point person for our clients. You’ll be working with your accounts on a
daily basis to ensure questions are answered, SLAs are being met, and driving home the customer experience.
You’ll serve as their logistics expert every step of the way, while also actively engaging and onboarding new
accounts throughout the entire sales cycle.

Here is what a typical day as an Account Manager looks like:
● Prospecting and Lead Generation
○ Identify and research potential clients within the direct-to-consumer industry.
○ Generate leads through cold outreach, networking, and industry events.
○ Organizing HubSpot information gathered from prospects and managing your pipeline.
○ Develop a strong pipeline of both smaller and larger accounts, each with their own sales cycles.
○ Collaborate with marketing teams to create compelling content and campaigns that resonate
with target accounts.
○ Achieve or exceed prospecting KPIs.
● Pitching and Presenting
○ Develop tailored pitches and presentations to effectively communicate our value proposition.
○ Conduct engaging sales presentations to showcase our capabilities and address client needs.
○ Continuously refine and optimize sales strategies based on feedback and market insights to
improve conversion rates.
● Closing Deals
○ Lead negotiations and finalize contracts with prospective clients.
○ Overcome objections and address concerns raised by prospects during the sales process.
○ Achieve and exceed sales targets and quotas.
● Onboarding and Account Management
○ Coordinate the onboarding process for new clients, ensuring a smooth transition.
○ Serve as the primary point of contact for clients addressing any inquiries or issues promptly and
professionally.
○ Conduct regular check-ins and account reviews to assess client satisfaction and area for
improvement.
○ Proactively identify opportunities to upsell and cross-sell additional services to existing clients.
○ Coordinate and process the submittal of carrier and internal claims.
○ Develop and maintain comprehensive account plans outlining key objectives, milestones, and
action items for each client.
● Relationship Building
○ Cultivate a strong relationship with clients to foster trust, loyalty, and retention.
○ Solicit feedback from clients to identify areas for improvement and innovation with our services.
○ Act as a trusted advisor, providing insights and recommendations to help clients optimize and
ultimately grow their brand!

Here is why you’ll love this team:
● You will develop relationships with positive and driven teammates who want to help you grow and
succeed financially.
● Lots of professional development opportunities, team outings, and networking events.
● You will be challenged by teammates and leadership to continue growing as a professional.
● You’ll have exposure to multiple aspects of the sales process including lead generation, customer
service, daily operations, and marketing.
● Play an integral role in scaling Remix Logistics to a $100M+ brand!
● Excellent compensation package (base + commission), health benefits, and more.

Here is our vision of the ideal candidate:
● Have an outgoing personality and thrive in a high-energy/fast-paced environment.
● Highly organized and can easily adapt to change.
● Can think on your feet in a conversation- ask and answer questions with ease.
● Able to learn/use new tools and processes quickly.
● Have a “never stop learning” mentality and can apply it daily.
● Proven track record of success in sales with at least 2 years in account management, preferably in the
e-commerce industry.
● Demonstrated experience with high-growth direct-to-consumer companies, understanding their unique
challenges and opportunities.
● Strong negotiation and closing skills, with a results-oriented mindset.

General Requirements/Qualifications:
● Experience in our industry or the industries we serve.
● Communication and social skills.
● Understanding of CRM tools.
● High energy level.
● Organizational excellence and ability to multitask.
● Desire to learn sales.
● Computer literate with advanced skills.
● History of reaching & exceeding goals.
● Creative problem-solving skills.
● Ability to work independently and in groups.

Job Features

Job CategorySales

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